Privacy Policy

Last updated: 24 June 2026

This Privacy Policy explains how ANK Ventures Ltd ("LandingGuide", "we", "us" or "our") collects, uses, stores and shares personal information when you use the LandingGuide mobile app, website and related services.

Controller: ANK Ventures Ltd, 60 Tottenham Court Road, Office 586, London, England, W1T 2EW.
Privacy contact: support@landingguide.io.

1. Information we collect

We collect information you provide directly, information created when you use the app, and limited technical information needed to run the service.

  • Account information: email address, password, authentication tokens, password reset details and account status.
  • Profile and onboarding information: full name, user type or situation, current stage, country of origin, UK city, priority areas, onboarding status and optional profile photo or avatar.
  • Progress and saved content: journey step statuses, checked items in journey tasks, journey sections started, saved vendors, saved Discovery items, completion prompts you have dismissed, notification read status and similar app preferences.
  • Notification and device information: notification preferences, a stable per-install device key, device platform, push notification token where push notifications are enabled, and sign-in/security notification metadata.
  • Communications: information you send when contacting us for support, requesting changes to Discovery listings, or communicating with us by email or another channel.
  • Third-party links and booking pages: if you choose to open an external resource, booking page or service provider link, that third party may collect information from you under its own privacy policy.

We do not intentionally collect government ID numbers, visa documents, payment card details, precise GPS location, health data or biometric identifiers through the current mobile app.

2. How we use your information

We use personal information to:

  • create, authenticate and manage your account;
  • provide password reset, account security and account deletion features;
  • complete onboarding and personalise guidance, plans, journeys, Discovery content and saved resources;
  • sync progress and saved items across devices when you are signed in;
  • show in-app notifications and, where enabled, push notifications;
  • send account security alerts and service messages;
  • respond to support requests and listing correction or removal requests;
  • maintain, troubleshoot and protect the app, website and backend services;
  • understand and improve core product functionality, where we have appropriate lawful grounds to do so;
  • comply with legal obligations and enforce our terms.

We do not sell your personal information. The current mobile app code does not include third-party advertising tracking.

3. Lawful bases for using information

Where UK data protection law applies, we rely on one or more of the following lawful bases:

  • Contract: to provide the app, account features, authentication, profile functionality, saved content, progress sync and requested services.
  • Consent: for optional features such as push notifications, profile photo upload, optional marketing or email updates, and any potentially sensitive profile details where consent is required by law. You can withdraw consent by changing settings, removing optional information, deleting your account or contacting us.
  • Legitimate interests: to keep the service secure, prevent misuse, respond to support requests, improve reliability, maintain Discovery listings and understand non-intrusive usage patterns, provided those interests are not overridden by your rights and freedoms.
  • Legal obligation: where we need to keep or disclose information to comply with applicable law, regulatory obligations, court orders or lawful requests.

Some profile information, such as country of origin or migration-related circumstances, may reveal sensitive aspects of your personal situation. We use this information to personalise guidance and do not use it for advertising or unrelated profiling.

4. Notifications

LandingGuide may provide in-app notifications, local push-style alerts and remote push notifications where supported by your device and enabled in settings.

We use notification preferences, a device key, device platform and, where available, a push token to deliver notifications and account security alerts. You can manage notification preferences in the app and can also disable push notifications through your device settings.

5. Local storage on your device

The app stores some information locally so it can work smoothly and preserve your preferences. This may include your session, profile cache, journey progress, saved items, notification settings, read notification IDs, content cache and device key.

You can remove locally stored app data by signing out, deleting your account where available, clearing the app's storage through your device settings or uninstalling the app. Some information may remain on our backend until it is deleted under this policy or applicable law.

6. Sharing your information

We may share information with:

  • backend, database, hosting, storage and infrastructure providers that help us operate the app and website;
  • authentication, email and notification providers that help us send service emails, password reset messages and push notifications;
  • support and operations tools used to respond to requests and maintain the service;
  • external booking or resource providers, but only when you choose to open or use their services;
  • professional advisers, regulators, law enforcement or courts where required or permitted by law;
  • a successor organisation if we are involved in a merger, acquisition, restructuring or sale of assets.

Service providers may only process personal information for our instructed purposes and must protect it appropriately.

Current services and processors to confirm before publishing: Cloudflare (hosting/edge infrastructure), Supabase (database and authentication), Resend (email). Other providers such as push notification services, website analytics tools and booking providers will be listed once confirmed.

7. Discovery listings and public information

Discovery listings may include information sourced from publicly available materials about organisations, service providers, events, communities or resources. These listings are provided for informational purposes only and are not endorsements.

Organisations or individuals may request updates, corrections or removal of a listing by contacting support@landingguide.io.

8. International transfers

We and our service providers may process information in the United Kingdom, the European Economic Area, the United States or other countries where our providers operate.

Where data protection law requires safeguards for international transfers, we use appropriate measures such as adequacy regulations, standard contractual clauses, equivalent contractual protections or other lawful transfer mechanisms.

9. Retention

We keep personal information only for as long as reasonably necessary for the purposes described in this policy, unless a longer retention period is required or permitted by law.

Suggested retention schedule to confirm before publishing:

  • account, profile and progress data: while your account is active;
  • deleted account data: deleted or anonymised within [NUMBER] days, except where we must retain limited records for legal, security or accounting reasons;
  • authentication, security and server logs: [NUMBER] days/months;
  • support and listing correction emails: [NUMBER] months;
  • backup copies: [NUMBER] days/months before routine deletion;
  • inactive accounts: reviewed after [NUMBER] months/years of inactivity.

If you delete your account in the app, we will delete or anonymise account data associated with your account unless we need to keep limited information for legal, security, fraud prevention, dispute resolution or legitimate business record purposes.

10. Your choices and rights

You can update profile details, change your password, manage notification preferences and delete your account through the app where those features are available.

Depending on where you live and which law applies, you may have rights to:

  • access a copy of your personal information;
  • correct inaccurate or incomplete information;
  • request deletion of your information;
  • restrict or object to certain processing;
  • receive certain information in a portable format;
  • withdraw consent where processing is based on consent;
  • object to direct marketing at any time;
  • complain to a data protection regulator.

To exercise your rights, contact us at support@landingguide.io. We may need to verify your identity before responding.

If you are in the UK, you can also contact the Information Commissioner's Office at https://ico.org.uk/ if you are unhappy with how we handle your information.

11. Automated personalisation

LandingGuide uses the profile choices and progress information you provide to personalise guides, journey steps and suggested resources. This personalisation is designed to make the app more relevant to your situation.

We do not use this personalisation to make solely automated decisions that produce legal or similarly significant effects about you.

12. Security

We use administrative, technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse or alteration. These measures may include access controls, encrypted connections, authentication protections, logging and provider security controls.

No method of transmission or storage is completely secure. You are responsible for keeping your password and device secure and for telling us if you believe your account has been compromised.

13. Children

LandingGuide is not intended for children under 16. We do not knowingly collect personal information from children below that age. If you believe a child has provided us with personal information, contact us and we will take appropriate steps to delete it.

14. Website cookies and analytics

The current mobile app code does not show third-party advertising tracking. Before publishing this policy on the website, add details of any cookies, analytics, pixels, embedded media, forms or advertising technologies used by the website.

If the website uses non-essential cookies or similar technologies, we will provide any required notice and consent controls.

15. Changes to this policy

We may update this Privacy Policy from time to time. If changes are material, we will take reasonable steps to notify you, such as updating the "Last updated" date, showing an in-app notice or contacting you where appropriate.

16. Contact us

For privacy questions, requests or complaints, contact:
ANK Ventures Ltd
60 Tottenham Court Road, Office 586, London, England, W1T 2EW
Email: support@landingguide.io